Forum Discussion

S1mply_ACE's avatar
6 years ago

Unfair client ban when I wasn't aware of account being used.

Hello everyone!

Hope you all having good day.

I wanted to say that at first, I never liked apex legends because of it's different mechanics than other games. When the covid lockdown started I decided to give it more time. Then I started to play everyday 24 hours and suddenly I got my first heirloom. Then I dived into it even more and kept playing for days and nights. I never knew I'm gonna be that person who will ever play this game more than any other. Then I started to put my savings into this account and kept doing it and unlocked so many things. You can say I out my everything in this account I had. 

Now, yesterday I started my game and started matchmaking. But when It got to the loading timer it kicked me out of the lobby with the error "The game client has been banned. Banned". I nearly had a heart attack and quickly checked if there was something wrong with my account. So there was this 2 step, it was turned off and also there was unknown new location added to where you see your logged in devices. I quickly removed that device and talked to an agent and sorted my security. Then after I tried again and the ban was still there.

I used this account to livestream on my youtube (https://www.youtube.com/c/SLYRACE)

The above is my YouTube channel and a proof as well that I've been really legit player from the beginning and I would never use such hacks or cheats to gain advantage I don't even want. This account is my everything and I don't wanna lose it. There was already security problems with my account and they were sorted out before but this time that person really messed things up for me.

I'm so depressed right now I can't do anything but just appeal for it again and again.

Please I deserve a chance to get my account restored. 

Below are my screen shots for my account stats and in game taken from my live stream

17 Replies

  • If I were to cheat I would've used it on some new accounts. Also, he got into my account and logged in his pc, not mine. I told every bit of truth I had but if you don't wanna be helpful it's ok.

  • Hey,

    I was hacked and banned to because whom ever did it was cheating on my account. I would also like some help in order to be able to play on my account that i spent a lot of money.

  • Irres169's avatar
    Irres169
    6 years ago

    Why would you not use 2 factor authentication when it is available and the account has so much value to you?

  • E9ine_AC's avatar
    E9ine_AC
    Hero+
    6 years ago

    It is hard to feel bad for anyone with these concerns. Mainly because there are ways to prevent this. Anyone who does not set up the system to prevent this will be suspect when they view logged in account ip addresses to full account history. They also like you can see who all has logged into your account and a lot more in depth. They can easily match HWID numbers IP addresses and more which im sure was cross checked. 

    Another thing i notice is you are using no badges. This 85% of the time is what most cheaters banners look like. A lot I encounter also will have blank badges thus making your chances of being reported higher due to they assume the worse verse thinking dang i died to a high level with decent badges. Now with all that being said 2 step would of prevented all of this. You have the option for 2 step and adding a phone number as well as permission needed to be logged in from another device. It becomes hard to know is this person lying or not. 

    Also they prolly wonder how you had nearly 5k dmg as highest then season 6 you at 2600 this is a huge difference. (Which im even guilty of some seasons). They most likely also check consistent dmg and kills each season and wonder how they doing this many kills this much dmg yet doing so bad this season? Not sure if they check that but it is something i would cross check myself. My highest is 5400 and ive yet to do that again. Wanna say my 2nd highest is like 4k then 3.5k. 

    But there are many factors that are checked for cheating cause once the TOS team has enough reports they will begin to monitor the account. So if you was boosted by someone or allowed them to log in your account for boosting and or badge obtaining then well your dead to rights. 

  • E9ine_AC's avatar
    E9ine_AC
    Hero+
    6 years ago
    @S1mply_ACE That is not even the case there have been plenty of known streamers who was caught cheating after all their followers believed they was just that good. They used their main accounts. They met the ultimate fate of backlash on their streaming platform as well as banned. So just because you stream and used main account does not cancel out the possibility of you cheating.
  • Balladalidila's avatar
    Balladalidila
    Seasoned Ace
    6 years ago

    @S1mply_ACE 

    1.4 overall K/D, 400 average damage with a highest damage of almost 5000.... Yeaah I call cheater haha =)

    But anyhow; You didnt get banned, your account, from which the cheating was detected, was banned. Seems fair 

  • E9ine_AC's avatar
    E9ine_AC
    Hero+
    6 years ago
    @Balladalidila A lot times that cant be followed. For me as example mine is low now. This is because I had a stroke that gave me neuropathic brain damage and nerve dmg throughout my brain as well as short/long term random memory loss. During this time i played well over 5k games trying rebuild my reflexes. Yes people games are very good for recovery. So yea mine sucks but i have legit medical paper work and medications to show if they did question mine. haha But i used it as a rehab to help me regain the reflexes back. This also made me play on 5.0 in game and 900 on mouse dpi settings. So as can imagine i was not able to move arm and hand much. But yea my stats are destroyed.