Here is a non exhaustive list of things that can be done to improve casual player's experience :
Matchmaking :
- A better balance of matchmaking is needed. Silver players should go against or teamed with diamonds and preds, in pubs and ranked. It is not fun for anyone in the team, the higher level needs to carry someone that can't follow their gameplay and the lower level simply can't play.
- Quality over quantity. It shouldn't be an excuse to get into a match faster if it means you will just die right away to a much higher level to be back in the queueing lobby. Let players play a balanced game even it means longer wait. The wait time is already under 15 seconds, we can deal with longer queue to be able to play an actual match.
- Solo queuers shouldn't go against full squads. A team of random will always have a HUGE disadvantage facing a three stack. Other games have already sort this out : full squads play against full squads, teams of randoms against teams of randoms.
Punish bad behavior :
- More severe punishment is needed for sabotaging players.
Leavers in pubs should be automatically suspended for increasing time when they keep leaving games before being killed, just like in ranked.
Solo player not playing with their team should be punished. If a player spend all game away from their team, engaging solo fights and not trying to come back to the team, they should be punished for that and they should be automatically queued alone for the next games.
Reports of sabotage should be taken into account and go through a more severe verification when received against a player.
Multiple reports of the same category should have an automatic system of suspension until more review.
- More severe suspension against harassment, toxicity, insults, sexual attacks, sexism, etc. Players being rude in text chat are getting the bans but vocal chat is not monitored. Players are excessively toxic and should get voice banned more often. Women are getting massively harassed in this game and it should be zero tolerance towards that kind of behavior. It is the worst online experience I have witness for female gamers in my decades of playing online.
- Add report categories for : Playing Solo away from the teammates instead of unchecking "fill team", vocal toxicity, teammate sabotage and/or un sportsman like behavior (using abilities to prevent teammate to loot, stealing all dibs, preventing teammate to get into a building when facing an enemy, etc)
Smurfs :
- Linking a phone number to the account to prevent multiple accounts
- Increase the minimum games played or player level to get into ranked (you need 50 WINS in some other game to be allowed to queue in ranked)
- Some kind of skill to ranked monitoring. A new player in bronze should not go wiping a lobby with 20+kills, no matter how good they were at some other shooter.
Hackers :
- Better anti-cheat
- Automatic suspension after multiple reports of using cheat.
- Better monitoring from Respawn through stream watching, game replays, youtube videos, etc. to determined where the major cheating issues are
General improvement :
- Give the player the possibility to actually write a detailed report against a player to facilitate the review afterward. A report team should know right away what to look for as we now have to choose what seems the closest to the report category instead of reporting the detailed situation.
This is not the complete list of things that can be improved but it's definitely a good start to improve the casual players experience. There are solutions and many ways to make the game better for a vast part of the player base. Respawn and EA only need to acknowledge the issues players are voicing and actually do something to work towards solutions.