Forum Discussion

tomyrico893670's avatar
tomyrico893670
3 years ago
Solved

Unplayable on Xbox since Season 16 released

Since the new update, the graphics have deteriorated, the image freezes when moving. If there is an action (fight), it is almost impossible to follow where I move the view. The colors are also differ...
gameplay discussion
  • EA_Aljo's avatar
    EA_Aljo
    3 years ago

    Hello, everyone. This issue is currently being investigated. When we have some news, there should be an announcement on our official channels.

    ***ACCEPTING AS A SOLUTION FOR VISIBILITY PURPOSES ONLY***

reconzero's avatar
reconzero
Seasoned Ace
3 years ago
@EA_Aljo

I'll give it a go right now - thanks!
EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
3 years ago

@reconzero 

You're very welcome! Just get back to me when you can. Thank you.

  • reconzero's avatar
    reconzero
    Seasoned Ace
    3 years ago
    @EA_Aljo

    Full power down on all network equipment + console made no change. I'm suspicious about the hdmi cable, but have nothing that isn't equally old and well-used with which to swap. I'll try a new one next week and let you know if it does anything. As always, thanks for the help.
  • reconzero's avatar
    reconzero
    Seasoned Ace
    3 years ago
    @EA_Aljo

    HDMI cable swap, no change. Wish I had better news to report.
  • dmarracle's avatar
    dmarracle
    Rising Rookie
    3 years ago

    I've tried all trouble shooting methods listed, but getting no improvement. My brother on a different xbox at a different house on different wifi has been having the exact same issues since s16 update. The graphic quality has taken a dramatic step backwards. Prior to s16 update my gameplay was silky smooth even during engagements. And the game just looked light years better before the update as well. Even in the menu and store when looking at skins and etc, the game looked and ran dramatically better before the update. Hoping for a patch as soon as possible! 

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