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xXStatelessXx's avatar
xXStatelessXx
5 years ago

Warning: 501 Apex Packs - 0 Heirloom Shards

I opened 501 apex packs yesterday (in one sitting - 100% positive 501 packs) with the sole purpose of getting an heirloom. Surprise, surprise, no heirloom shards. I was dumbfounded and contacted supp...
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CaptainNelli's avatar
CaptainNelli
5 years ago

They straight up lied to you about not getting an heirloom at five hundred packs. When you go to the FAQ page on the apex website it says

"When a player opens an Apex Pack, there is a <1% probability of an Heirloom Set dropping. Heirloom Set drops do not deduct an Apex Pack from your inventory. Heirloom Sets cannot be crafted with Crafting Metals. A player cannot open more than 500 Apex Packs without receiving an Heirloom set (assuming the player does not own all of the available Heirloom Sets). Once a player owns all of the Heirloom Sets, the player will not be eligible for this bonus until more Heirloom Sets are added to the game." 

  • xXStatelessXx's avatar
    xXStatelessXx
    5 years ago

    @CaptainNelli  Either a straight up lie or they do not know - either way not a good look for Apex.

    Update #2 in the main post provides supports suggested resolution - I kid you not - the support reps suggested solution to not getting heirloom shards after opening 501 packs all in one sitting was - "Open more packs". No joke. I have it in the chat transcript. 

    • apostolateofDOO's avatar
      apostolateofDOO
      5 years ago
      @xXStatelessXx I don't know why they have said this as it's been stated many, many times by CM's that you're guaranteed heirloom at 500 packs.

      I have brought this to someones attention so hopefully it'll get looked at soon.
      • xXStatelessXx's avatar
        xXStatelessXx
        5 years ago

        @apostolateofDOOM Thanks. Any help is much appreciated. The policy is clearly spelled out on EA's website here:

        https://www.ea.com/games/apex-legends/about/frequently-asked-questions

        "A player cannot open more than 500 Apex Packs without receiving an Heirloom set (assuming the player does not own all of the available Heirloom Sets)."

        I am just shocked that 2 separate support reps clearly advised otherwise, and that one support reps recommended solution was to "Open More Packs".

        Having worked on an IT help desk before, I am not sure I can really begrudge them. The volume of issues they deal with must be pretty staggering.

        That being said, based on my recent experience trying to resolve this issue, it is clear they have little-to-no means of escalating legitimate issues for which they are ill-prepared to address. 

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