Warning: 501 Apex Packs - 0 Heirloom Shards
I opened 501 apex packs yesterday (in one sitting - 100% positive 501 packs) with the sole purpose of getting an heirloom. Surprise, surprise, no heirloom shards. I was dumbfounded and contacted supp...
Forum Discussion
@E9ine_AC Thanks. I have proved that it did not work as designed and stated on EA's website. However, I am more interested in what a reasonable resolution would be under this scenario.
The system was proven to not work. 500+ packs were opened, where the chance to get the heirloom (if it had been working) could have been awarded in any of the 500 packs opened. We will never know which of the 500 packs it was, because the system was proven not to be working as designed.
Put another way, if the heirloom was won after opening pack one, in this scenario, 499 packs would not need to be paid for and opened. Granting heirloom shards after the fact doesnt account for the cost of 499 packs that hypothetically wouldn't have needed to be opened.
See what I am saying?
@xXStatelessXx You are one out of 500k+ players who claim the system does not work. If you had indeed opened 500 packs you would have gotten the heirloom. There just has to be some packs your adding in the counter that just dont count. There is a webpage that you can get your numbers from. No need to estimate when this shows exactly how many have been opened. If you had open 500 and not get the heirloom you would have it by now as that information is in the system on their end. This is not the case i suppose as you came to the community with the concern.
@E9ine_AC I am saying that this is not a claim. It has been confirmed as an issue with EA support. They confirmed I opened more than 500 packs (all in one day) and I was not awarded heirloom shards. This is not being disputed by EA.
And while I have proven this issue, I am not confident that other players would even know how many packs they have opened unless they keep a personal log. So, it is feasible that others may have experienced this issue, but they just wouldn't know or have irrefutable proof, like I do.
Whether the issue exists is not what I am asking, but because the issue was proven to exist - what is a reasonable resolution to the issue?
That is what I am asking the community their opinion on.
@E9ine_AC Thanks. Looks like a good tool if you could remember 2 years back. In my specific case, I opened the packs in all one sitting, so didnt need a counter. But I will use it going forward. Thanks.
@xXStatelessXx Looks like other recent posts have a similar issue
I opened up 110 packs yesterday and got heirloom shards with 10-11 packs left. First time ever
Community Highlights
- EA_Mako6 months ago
Community Manager
- EA_Mako7 months ago
