To provide a place for the community, to get feedback, idea's and to see what's going on with the game.
Playcount has been a bit lower on average compared to last year, at least on the Steam platform.
Possible that players have moved from Steam to other platforms though, with cross progression releasing it's entirely possible that the amount of Steam players will drop even further.
The issues that get shared on the forums aren't always so easy to fix, they're usually a tad more complicated to resolve.
Cheating issues, Matchmaking, Balancing, Audio issues, all of those kind of things... well, they're quite major issues that take a lot of resources and time to resolve.
It's not that they aren't aware of these issues, these forums definitely help a lot with that! But it's mostly that they're not so simple to fix sadly enough.