You're certainly not the only one. I've repeatedly submitted cases on the matter which they just auto closed then send me a response asking if they solved my issue w/o ever even acknowledging the issue. I finally just had a chat with the support team and ofc they had no information and claimed to be sending it to the dev team for further investigation. The fact they tweeted, acknowledging it on the 16th but then did nothing & pushed out the new event yesterday is disgusting. I also earned those rewards & am due them. It gave many packs that count towards the heirlooms. I've played more than 6 seasons now w/o getting shards so I'm getting close since I didn't get my first shard pack until after playing a full 6 seasons. It's really shameful that they refuse to acknowledge those of us effected and aren't keeping us in the loop. I'm sure they just swept it under the rug.
I also still am yet to get my stuff. For such a wealthy company, it's a little disappointing they can't just give people what they already earnt.
Yeah, I'm sure it sucks a lot for many players.
Though at this point I really don't think they're going to do anything about it anymore.
Especially since they acknowledged it on March 16 and said they were going to offer a fix
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