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Crzzb's avatar
Crzzb
4 years ago
Solved

Wrongfully Banned for Apex Legends?

Hi, 

I’ve been recently banned for no reasoning behind this. I sent out a dispute ticket and still no valid response for my ban. I’ve put in a lot of time and money on my account and would like a specific reason for my ban. I’m putting this in the general forms to inform people to be careful on how much money/time you spend on apex because they will banned you for no reasoning at all. 

gameplay discussion
  • EA_Aljo's avatar
    EA_Aljo
    4 years ago

    Hi there, @Crzzb 

    I see you were sent an email stating the reason for the ban. If you can't find it, try contacting an advisor so they can tell you the contents of that email. To get in touch with one, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support.

6 Replies

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hi there, @Crzzb 

    I see you were sent an email stating the reason for the ban. If you can't find it, try contacting an advisor so they can tell you the contents of that email. To get in touch with one, try messaging @EAHelp through Twitter or open a case with a live support advisor here: https://help.ea.com/en/contact-us/new/. You can also go to facebook.com/eahelphub to get in touch with support.

  • Crzzb's avatar
    Crzzb
    4 years ago

    Hi,


    yeah your statement you told me is false. This email doesn’t state the reason why I was banned. I’ve already made a case and still waiting for a response..

  • tamm89's avatar
    tamm89
    4 years ago

    Yeah, EA is the best. Some russian * talked * over voice chat the hole game and I typed russian idiot or something like that(nothing crazy). He made a ticket and banned I am. Fair play EA ? But hey what you gonna do, they are the big DOG and do as they please.

  • BigMacAttack8u's avatar
    BigMacAttack8u
    Seasoned Ace
    4 years ago
    @tamm89 Next time when you feel the need to type things like that, simply mute the talkative teammate, and you wouldn’t have this problem.
  • tamm89's avatar
    tamm89
    4 years ago
    @BigMacAttack8u agree but there is difference between calling someone idiot and hateful language. Look at streamers when they play with randoms, they dont get banned for every minor offence. And I doubt you never talked back at someone.
  • BigMacAttack8u's avatar
    BigMacAttack8u
    Seasoned Ace
    4 years ago
    @tamm89 I never have, I have muted and left games, and jumped off maps tho, to save myself from really mean teammates, I always report them first tho. I almost never turn my mic on, and I find the best response to someone being mean is to be nice. Being nice to a mean person either makes them more angry, or saves them from making another angry remark. You have to trust that someone is just having a bad day, and to not let it ruin yours.