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DreamgoddessYu's avatar
DreamgoddessYu
Seasoned Newcomer
5 days ago
Solved

A letter to the EA team (please read carefully)

Around November 30, 2023 I was practicing hard at the shooting range in APEX, and suddenly a ban message popped up. I couldn't believe this happened! From 2023 to now, I have tried countless ways to...
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  • XHelperZ's avatar
    XHelperZ
    5 days ago

    Hey DreamgoddessYu 

    Account issues such as bans and suspensions cannot be assisted with here on the forums.
    Only the TOS Team is able to handle these cases, which you've already been in contact with.
    You can try and dispute the ban up to 3 times, anything more will just be ignored from what I heard.

    I get that EA Support can come over as a bit automated and mechanically, but they are likely just using templates to speed up their workflow as they have to deal with many many cases each and every day.
    This should not be an indication on how well they investigate these issues.

    If you have never cheated then it's possible your account was compromised.
    In which case I'd recommend follow the steps in this guide to re-secure your account: https://help.ea.com/en/help/account/secure-hacked-ea-account/

    From that point on you could try and contact the TOS Team and say that your account was compromised, as this would be the most logical reason if you really haven't cheated.
    Though do keep in mind that they can still decide not to reverse the account action even if your account was compromised, as it's expected of every user to practice proper account safety.

XHelperZ's avatar
XHelperZ
Hero
5 days ago

Hey DreamgoddessYu 

Account issues such as bans and suspensions cannot be assisted with here on the forums.
Only the TOS Team is able to handle these cases, which you've already been in contact with.
You can try and dispute the ban up to 3 times, anything more will just be ignored from what I heard.

I get that EA Support can come over as a bit automated and mechanically, but they are likely just using templates to speed up their workflow as they have to deal with many many cases each and every day.
This should not be an indication on how well they investigate these issues.

If you have never cheated then it's possible your account was compromised.
In which case I'd recommend follow the steps in this guide to re-secure your account: https://help.ea.com/en/help/account/secure-hacked-ea-account/

From that point on you could try and contact the TOS Team and say that your account was compromised, as this would be the most logical reason if you really haven't cheated.
Though do keep in mind that they can still decide not to reverse the account action even if your account was compromised, as it's expected of every user to practice proper account safety.

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