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HanXiJun's avatar
HanXiJun
Seasoned Newcomer
2 hours ago

Accidental Orders & Payments

Subject: Accidental Apex Legends Legend Purchase – Refund Request Dear EA Support Team, I accidentally purchased the legend Ballistic with Apex Coins on 2026 6 15. This operation was a mis‑click, and I have never selected or used this legend in any match. No related gameplay records were generated. I understand in‑game purchases are generally non‑refundable, but this was an unintended mistake. I kindly ask if you can remove this legend from my account and refund the corresponding Apex Coins. BallisticI don't need you to give me the money for the pass. I just want you to give me back the gold I bought by mistake so that I can buy the next version of the pass.

1 Reply

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hey HanXiJun​,

    I'm sorry to hear you had not intended to purchase Ballistic with Apex Coins, however we are not able to reverse in-game purchases.

    Once you've gone through the purchase and confirmation screens and then complete the transaction after that point, that cannot be reversed or exchanged, unfortunately. 

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