Forum Discussion

6 years ago

Solved

Accidentally bought 1000 Apex Coin for the wrong account

I have been wondering where the h*ck is the 1000 Apex Coin I have bought since yesterday, then just realized that I bought it with a different PC and it was logged in with my another Origin account !

Have contact EA Support already but just wondering, if anyone has ever got any repsonses through Email or therir little pop-up window from EA Support ?

Well, I hope to hear if anyone had really got the response. And if not, then I would just stop expecting anyone from EA would really willing to help.

So, is refund available ? Refund to my MyCard account ?

discussion

theWonderChris
6 years ago
You've definitely done the right hing in contacting EA support to try and get this sorted.

I've seen quite a few people in the Sims forums get similar situations sorted so hopefully they'll be able to help you here too.

I've only had to email EA once, got a reply in a couple of days, chat i've always gotten straight through to someone.

19 Replies

Capt_sneaky
6 years ago
I would recommend going directly to EA support, i would not dispute the transaction or you might be banned
TJ400000
6 years ago
Sorry I cannot understand at all what you are saying
JolT_Fonz_TTV42
6 years ago
Sorry man:/ you might want to just use the other account
TJ400000
6 years ago
Haha, are you sure ?
My other account was created way before this real account that I really played Apex that I was already Level 65.
theWonderChris
6 years ago
You've definitely done the right hing in contacting EA support to try and get this sorted.

I've seen quite a few people in the Sims forums get similar situations sorted so hopefully they'll be able to help you here too.

I've only had to email EA once, got a reply in a couple of days, chat i've always gotten straight through to someone.
TJ400000
6 years ago
Good to hear that you got their email man !
I tried both their US site and Taiwan site, the little pop-up window from the US Support site does not seems to be responding.
So I tried to email them and hopefully could get their responses.
Cipax
Seasoned Veteran
6 years ago
Just curious why have 2 accounts?
gg123xyz
6 years ago
ya, y have 2 accounts?
TJ400000
6 years ago
Actually I don't really remember when the first account was registered.
Anyway, I got 2 PC, one for gaming, one for other stuff.
At first I checked out the origin website and registered an account.
Then I download Origin APP on the other PC and registered another account.
Then I bought 1000 Apex Coin on the non-gaming PC thought this Origin account is the same as the gaming PC account, which it is not !
The18thFret
6 years ago
This should be an easy fix as long as you can verify both are your accounts, I don't see why they can't refund the purchase or at the very least give you credit to pass over to your gaming account.
Let us know how it goes