Forum Discussion

Armor-King1306

Newcomer

9 hours ago

Account Blocked

Hello guys hope you are all well. Who can I get In touch with in regards to an account being disabled. Thank you

discussion

Armor-King1306

Newcomer

7 hours ago

Thank you very much for your time and help. However I just realised that the ban is on an EA account made on email account that is very old and that I do not have access to anymore. Not my current my email, which my current EA account is registered on.

Would you by any chance know how I would be able gain access to that account or (would EA be able to transfer that account on my current email)? If possible.

Thank you for your time.

EA_mplsnow
Community Manager
6 hours ago
Yes Armor-King1306!

Typically, you can change the email address on that EA account by following the steps on this page. But since the email isn't accessible anymore, you'll need to contact live support and have them work with you to change it. You can do so by using the Contact Us button at the bottom of the page. The team will need to ask you a few questions about the account to verify that you're the account owner before they can help you.

If you're struggling to answer those questions correctly after multiple attempts, it might be best to contact your email provider to recover the email address on their end.

Let us know how it goes!