Account mistakenly banned

I played apex at about 2 p.m. on April 4th. At that time, I felt that the server was not stable. The game often got stuck and sometimes returned to the lobby, but I also endured the game. At about 4 p.m., I just entered the role selection stage and suddenly jumped to the lobby and received a blocked pop-up window. I started to complain at about 5 p.m. at the same time, but it kept explaining that I violated agreement 6. In the end, no matter how I complained, I was sure that I had violated agreement 6, and I had no intention of dealing with it at all. What should I do?

[Title Edit - CM]