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Fjyovo11's avatar
Fjyovo11
Newcomer
4 hours ago

Account mistakenly banned

I played apex at about 2 p.m. on April 4th. At that time, I felt that the server was not stable. The game often got stuck and sometimes returned to the lobby, but I also endured the game. At about 4 p.m., I just entered the role selection stage and suddenly jumped to the lobby and received a blocked pop-up window. I started to complain at about 5 p.m. at the same time, but it kept explaining that I violated agreement 6. In the end, no matter how I complained, I was sure that I had violated agreement 6, and I had no intention of dealing with it at all. What should I do?

[Title Edit - CM]

2 Replies

  • EA_Barry's avatar
    EA_Barry
    Icon for Community Manager rankCommunity Manager
    4 hours ago

    Fjyovo11​ 

    First, please post only in English here. 

    很遗憾,目前我们的论坛暂不支持中文。请前往  https://help.ea.com/cn/help-home/ 寻求帮助。

    There is a specific process for ban appeals. If you feel you have been incorrectly banned, you can dispute any action against your EA account by following the steps in the following link:

    How do I appeal a ban

    Thank you.

  • I have tried to solve it on the website, but it hasn't been dealt with.

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