Forum Discussion
Sorry to hear about your Apex account getting hacked like that. The forums can't do anything with bans, but try heading to help.ea.com/customer-care and submitting a case through the hacked account/support option. Explain the timeline of the compromise and that you're blocked from normal appeals. Include whatever proof you have (logins, IPs, etc.) and they should look into it. Good luck getting it sorted.
- imnotcheating5524 days agoNew Novice
Thank you for taking your time to reply. Ive tried all of that and they all send me to submit an appeal which obviously doesn’t work. What I mean by it doesn’t work its the fact that when I click submit I get sent over to this page that has no resolution nor option for me. Everything else sends me to an advisor that tells me that I need to click submit and appeal and contact terms of service by email but as you can see not an option.
- KyleFromCostco24 days agoNew Rookie
Yeah, the appeal process is unreliable and puts a lot of hacked account players in that exact loop with no real option. I hope you can get it resolved!
- EA_Lanna23 days ago
Community Manager
Hi imnotcheating55,
Sorry you've been having trouble sending an appeal for your ban. I'm honestly not sure why this is happening, but the screenshot you shared is interesting. You mentioned this:
imnotcheating55 wrote:
when I click submit I get sent over to this page
Does that page in the screenshot you shared load after you click submit on the violation logged in the Penalty History tool?
- EA_Lanna
- imnotcheating5523 days agoNew Novice
HelloEA_Lanna, No this is from webform. I don't have anything in the penalty history because the hacker tried appealing the ban.
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