Hello again,
I'm writing to kindly follow up on my previous post, as I haven't received any response from someone capable to properly review this situation.
It has now been almost a month, and I completely understand that support teams can be busy. However, this issue is seriously impacting my account, so I would greatly appreciate an update or even just a confirmation that the case is being reviewed.
I am not asking for a special treatment, only for a fair review of what happened during the compromise period and a clear answer regarding wheter anything can be done.
If this needs to be escalated further, please let me know what steps I should take. I am more than avaible to provide any additional information required.
Thank you in advance for your time and assistance. I truly hope this matter can finally receive proper attention.
Community Manager
