Forum Discussion

6 years ago

Account hacked & suspended

Following a ban after an update of the game Apex, I decided to contact the technical and commercial department who then told me that my account was hacked. We put everything back in order with a rein...

discussion

S-McMarty

6 years ago

Following a ban after an update of the game Apex, I decided to contact the technical and commercial department who then told me that my account was hacked.

We put everything back in order with a reinforcement of security and he assured me while my file will pass to remove the ban of the game because he told me that I was hacked. After first examination of the file my banishment is not removed, claiming that I cheated while I never cheated and that my account was hacked.

So I remind the help service that does not understand because yes my account has been hacked, so I am not responsible for cheating, he says he notifies well and returns the file again for examination.

A few days later, a new email telling me that my account will remain suspended and that the file is now closed !!!! What is this delirium ?? What is this service, my account was hacked so why I do not recover my rights of use because everything is consistent today ??

EA_Blueberry

Community Manager

6 years ago

It's unfortunate to hear about the circumstances you endured, @S-McMarty

To dispute any actions taken on your account though, all inquiries must be directed towards our Terms of Service team. Please provide this information to them so they're aware of the details prior to the investigation. Keep in mind they do consider unauthorized account access as a possibility during this process, thus I cannot guarantee an account will be restored back to it's original status.

Click here to contact Terms of Service

Keep your account safe. Add Two-Factor Authentication

https://help.ea.com/en-us/help/account/origin-login-verification-information/

S-McMarty
6 years ago
Thank you, but they have nothing to do because their own advises who told them in the file before request, they do not take into account. Since all his years without the slightest problem and faithful customer, it is enough that a person pirate you your account and one insults you of cheater and you banished. It's a shame, especially that if the investigation was well conducted, they would see that my ratio in game shows that I do not cheat.