Forum Discussion

6 years ago

Account hacked & suspended

Following a ban after an update of the game Apex, I decided to contact the technical and commercial department who then told me that my account was hacked. We put everything back in order with a rein...

discussion

EA_Blueberry

Community Manager

6 years ago

It's unfortunate to hear about the circumstances you endured, @S-McMarty

To dispute any actions taken on your account though, all inquiries must be directed towards our Terms of Service team. Please provide this information to them so they're aware of the details prior to the investigation. Keep in mind they do consider unauthorized account access as a possibility during this process, thus I cannot guarantee an account will be restored back to it's original status.

Click here to contact Terms of Service

Keep your account safe. Add Two-Factor Authentication

https://help.ea.com/en-us/help/account/origin-login-verification-information/

S-McMarty

6 years ago

Thank you, but they have nothing to do because their own advises who told them in the file before request, they do not take into account. Since all his years without the slightest problem and faithful customer, it is enough that a person pirate you your account and one insults you of cheater and you banished. It's a shame, especially that if the investigation was well conducted, they would see that my ratio in game shows that I do not cheat.