Apex Banned Randomly? ( Wrongful Ban )
I was randomly banned on Apex, I went to play the other day and logged in sense I've only played a couple of times in the last months or so. I went to queue up for a match and got a match only to get booted back to the main screen with a popup saying that the client host account was banned. So I went through the process of submitting a ticket and I'm still waiting on a response. I have spent money on this game and rarely play it anymore only when I get a itch to play it just to log in one day to a banned account. I received a email today stating the reason for the account ban was due to " Cheating ". Never once have I done such a thing nor would I care or have the time to do so. The only thing I've done to this game is change some setting to improve my FPS. Does anyone know if they consider this a "Cheat" to change settings to increase your FPS performance. I dont have a power house PC but do like to try and get 70FPS at least when playing a game this genre. As for what I changed idk exactly what I might have typically just googled " Apex FPS increase " and did what the person on the video had done.
Hi @girthshaker.
I'm afraid that account bans are not something we can investigate here on Answers HQ. Since you've already reached out to the Terms of Service team that's all you need to do for now. They will review your account and determine if the ban can be overturned.
Unfortunately we don't have a way to see how long a TOS investigation might take. That can vary depending on how many cases they are currently working through. Hopefully they'll be able to get back to you soon. Keep an eye out on your email for a response.
/Kent