Apex Legends account issue

I previously have my EA account connected with Google. Today when i tried to login its was not working through google, so i logged in through Epic game and steam account which has same email like EA. once logged in i could not find my original Games and their progress. Its now showing Apex Legends under my library along with other purchased games from Epic games account. I played over 1400 hours of gameplay with multiple premium skins. Now All lost. Please help me

discussion

EA_mplsnow
3 months ago
Hey Shadow666Hawk,

It sounds like you might've signed in on or linked your platform accounts to a different EA account than the one you accumulated past progress and skins on. Can you check your account information page for the 'Member since' date to confirm if the account creation date matches the year you started playing Apex? If the dates don't align, then that would suggest there's another account out there that's storing your data.

For context, progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. Because of that, if you link your platform to a different EA account, you'll lose access to that progress.

In this case, you'll need to locate and re-link your platform to its original EA account to try restoring any missing progress. If you're running into any trouble getting the original accounts re-linked, please contact live support so they can look into it, as we aren't able to access or discuss account information here on the forums.

Let us know how it goes, thanks!

8 Replies

qstar87
Newcomer
2 hours ago
Hi EA_mplsnow , Good Day! This is to inform you that this issue Shadow666Hawk (my new account where I am facing the issue) has been resolved. I contacted the EA live support and they help me to recover my original account after verifying. I am posting this from my original old EA account. Thanks!
EA_mplsnow
Community Manager
1 month ago
Hey WolfBoss12,

If you're unable to sign in to the accounts you've located, it'd be worth connecting with our live support team to have them help look into them and confirm if one of them is storing your past progress. Unfortunately, we don't have access to account information and can't look into this with you here on the forums.

Generally speaking, you'll need to know either the email address or the EA ID for live support to locate the account and start the recovery process.

Let us know how it goes, thanks!
WolfBoss12
Traveler
2 months ago
i just found a account when i tried one of my other emails to a email i dont know, i cant post images.
WolfBoss12
Traveler
2 months ago
the account was linked to my steam and was <removed> at the time, this was back in 2023 lol last time i had played

[CM edit - removed email address]
WolfBoss12
Traveler
2 months ago
im having the same problem as MC where when i try to log in to the original account it says i don't have one and asks me to make one. The problem is that the account seems to have been hacked or email switched, would i be able to get old log files for account then get it tracked to whoever has it now and get it back with a email? if i had the old account's display name?
EA_mplsnow
Community Manager
2 months ago
Shadow666Hawk Thanks for that update!

In that case, can you try following the steps on this page to change the email address of the new account before trying to log in to your original account?

If you're facing any difficulties or are still unable to locate the original account, it'd be best to connect with our live support team, as they can look into the account information with you.
Shadow666Hawk
Rising Newcomer
3 months ago
Hi EA_mplsnow ,
Good Day! Thanks for replying. I checked and found out that it's saying "Member since 2026" which confirms it's definitely not my original account.
My original account was opened using google authentication, since the opening I used the same way to login.
Now the thing is that, this current account email is same as my original google account, so what i understand that somehow my original account got overlapped with a new account with same email while I tried to login with google yesterday.
Since google login was not happening I mistakenly created an account with same email and a new password(not using google services). Anyway I don't think this is recoverable.
Please let me know if any work around is there.
Thanks!
EA_mplsnow
Community Manager
3 months ago
Hey Shadow666Hawk,

It sounds like you might've signed in on or linked your platform accounts to a different EA account than the one you accumulated past progress and skins on. Can you check your account information page for the 'Member since' date to confirm if the account creation date matches the year you started playing Apex? If the dates don't align, then that would suggest there's another account out there that's storing your data.

For context, progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. Because of that, if you link your platform to a different EA account, you'll lose access to that progress.

In this case, you'll need to locate and re-link your platform to its original EA account to try restoring any missing progress. If you're running into any trouble getting the original accounts re-linked, please contact live support so they can look into it, as we aren't able to access or discuss account information here on the forums.

Let us know how it goes, thanks!