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Aberaje's avatar
1 year ago

Apex legends crashes and restarts my pc - help

I can't play apex because everytime I open the game, after 2-5 minutes it crashes and restarts my pc and I need to do a long press restart. There's no error code. I've tried a bunch of different online fixes  such as changing random settings and reinstalling the game but none seem to work. If anyone has any potential solutions then please help me. Btw, I'm on a laptop so I can't change internals.

Pc specs:

ryzen 7 6800h

rtx 3060 mobile

16 gigs ddr5

2 Replies

  • @Aberaje Hey there, I feel apex is helping cause it but I do not feel its the root cause. Computers have fail safes in place where they go into protection mode. What happens when this does go down the computer flat out will shut it self down to save what device it is conflicting. By the sounds of it something is overheating in the machine and its fail safe quickly shuts it down to prevent damage from happening.

    I highly suggest taking it to be cleaned maybe or if you have the skill set to pull it apart to clean it with a can of air. Apex at times can be a little taxing on hardware so for me I feel it may be PC related due to it doing what fail safes typically do.
  • Aberaje's avatar
    Aberaje
    1 year ago

    I don't think cleaning is the issue as this is a 2 month old laptop and this doesn't happen for any other games. Also, it doesn't crash at a specific temperature, sometimes like 60 - 70 degrees sometimes a bit more but not high enough to make me think that that's the issue but then again I could be wrong

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