Forum Discussion
4 years ago
Ea live support told me there is no procedure to fix issues like this. The same thing happened to me the other night
DarthValtrex
4 years agoHero+
@DomPlayz101 It’s a known issue and itMs being looked at. EA and respawn always make this right.
- 4 years ago
I'm not so sure, over the course of 2 days I've had my case transferred to at least 5-10 different support members, who have just told me there is no way to add the heirloom to my account, then proceeded to avoid my request for a refund and answer any part of my question except for the refund question. Slightly concerned if I'm just not gonna get it at all.
- 4 years ago
@SkyMirage25 It would be a legal breach on their part to leave this issue you're having unresolved.
It should get sorted....eventually, reddit also filled with people reporting this issue so its definitelyon their radar.
- 4 years ago@MandatoryIDtag I figure it would get sorted at some point, but at this point I'd rather just get the refund and purchase the summer exclusive bundles so I have at least some cool skins to use, rather than wait who knows how long for the heirloom, but alas any question involving a refund has been ignored.
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