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StupendousJJ's avatar
StupendousJJ
5 years ago

Apex Legends Twitch Prime gaming loot missing.

About a week ago I started to notice that I haven't received any of my twitch prime loot since I unlocked valkyrie to see the new prime gaming outfit that you get for free but the outfit wasn't there...
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EA_Illium's avatar
EA_Illium
Icon for EA Staff (Retired) rankEA Staff (Retired)
5 years ago
@StupendousJJ Sorry for the delay, If you sign in to help.ea.com, Can you try selecting Accounts (at the top) > My cases > the case > Resume?

If not If you select the contact us option at the top, it might show you your existing case with the option to make a new one, can you see if either will allow you to finish making the case to select a contact option?
StupendousJJ's avatar
StupendousJJ
5 years ago
@EA_Illium When I press the "contact us" button, do the same process as I did before, and press the "select contact option" button it just immediately shows me my case info again.

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