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Guinevin's avatar
Guinevin
4 years ago
Solved

asking for Banned HWID

My PC was recently hacked by an irresponsible person. Email, Discord, Steam, and various games such as Apex Legend and Genshin Impact were hacked. Especially apex legend, I never used cheats at all but my account got banned, even though I made a new account, in 1 game and got banned again. I've tried reinstalling windows, apex legend but still the same. Am I HWID Banned? I've tried contacting EA Help but they didn't provide a solution. I just want to play Apex legend again. Can you guys help me apart from buying a new device? I'm too poor to buy a new one.

discussion
  • EA_Darko's avatar
    EA_Darko
    4 years ago

    You will need to speak to our Terms of Service team @Guinevin.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

10 Replies

  • little2coffin's avatar
    little2coffin
    4 years ago

    I was also banned from hwid, but I didn't do anything. Now my main account and Deputy account are blocked. I'm very upset. I don't know what to do, and the staff didn't give me a reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @little2coffin please stop spamming on AHQ. 

    There is no need for multiple threads and posts about the same issue.

    Darko

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    You will need to speak to our Terms of Service team @Guinevin.

    The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

    1. Click Contact us at the top of any page on EA Help.
    2. Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.
    3. Choose your platform.
    4. Select Manage my account, then Banned or suspended account.
    5. Fill out any other details below.
      • For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.
    6. Click Select contact option.
    7. Sign in to your account that has the ban or suspension, if you aren’t already.

    Darko

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    No worries @little2coffin, all the info you need to speak with our TOS team is in the post above.


    Darko

  • Guinevin's avatar
    Guinevin
    4 years ago
    @EA_Darko Here the answer

    Thanks for contacting us about your account action.

    We got your note and did a full investigation of your account. After reviewing your case, we determined that we took the correct action in accordance with EA policies and procedures.

    What this means

    We have confirmed that your account was involved in cheating. Because of this, we will not remove the sanction on your account.

    You break our rules(https://www.ea.com/terms-of-service#section6) if you:
    • use software that interferes with or disrupts an EA Service or another user’s account.
    • use undocumented features, exploits or cheats in-game that disrupts an EA Service or another user’s account.
    • use software or cheats that disconnects other users from the EA servers.

    Any questions?
    • Read up on how to play by the rules at https://help.ea.com/en-us/help/faq/play-by-the-ea-rules/
    • Review our full user agreement. This is what you agree to when you make an EA Account or use EA services: http://www.ea.com/terms-of-service

    Thank you,
    EA Terms of Service
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @Guinevin if our TOS team has denied the appeal then I'm sorry to say but there is nothing that we can do on AHQ to change it.


    Darko 

  • Guinevin's avatar
    Guinevin
    4 years ago
    @EA_Darko So nothing i can do? I cant play again? There is no any solution for us? If they cant help. What should i do?
  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @Guinevin the best thing I can recommend is to speak with our TOS team again, beyond this, there is nothing that anyone in EA can do to assist you further.

    Darko

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