Ban: Apex Legends You broke our rules against Gameplay enhancement.
Hey dannyboy989989,
Sorry to hear that you're still appealing the ban. It's definitely frustrating to have your main account, one you spent time, effort, and money on, actioned for reasons you disagree with. This might not be the response you were hoping for, but I'm afraid we don't have the tools to change or discuss anything here on the forums, so creating an appeal as you have is the right way forward.
The review by our ToS team is conducted by a human advisor, not AI. I believe their messages are template-based, so the confusion is understandable. Since you've received appeal-declined messages before, the team found evidence supporting the ban. In that case, feel free to directly include the evidence you mentioned and more that you're able to find and appeal again. Please note that response time may vary depending on the number of active cases under investigation, so we appreciate your patience as the team looks into it.
In the meantime, you can keep an eye on the status of the appeals on your case history page. If the status is Transferred or Waiting on Studio, then the appeal is still under review and has been passed along to the right team. Please avoid resuming the appeals until you receive a response to prevent any additional delays.
Let us know how it goes, thanks!
