banned account for toxicity

I just wanted to add some things straight up. I have done "a little" reasearch and I read a lot of posts of other players. Like in my case they were ban for toxicity. After some conclusions I can agree with some things. EA bans people unfair for the reason, that this is permanent ban for toxicity, because in my opinion it should be long term ban, for each time a person break the rules, but not forever. Actually I have never seen such a situation in other games. Like for example in Overwatch, where I used to get ban for toxicity aswell, but there it works kinda diffrent. It was exactly like this that with each ban, the length of the suspension increased. Even though the suspension was not colliding with option to play a game, so I could play the game but I was not able to talk with people or use in-game chat and that is much more fair tactic than the one used by EA. I also spend money on Overwatch but they did not took the game from me.

It is hard to tell after what happened to me. I did spend money on Apex, I think not that much maybe around 40-50$ throughout the whole game time, but I can not get it back for sure and I can not get my account for sure. I also bought EA Play (20$ if i remember correctly) for whole year at January and I already lost it at March. It is really unfair if I think about after reading comments of other players. There is also no possible way to contact ToS team directly as a customer. It is all wrong made, I do feel like I was robbed from my money. I did unlock my battle pass and I will be not able to finish it and have coins for another one on time, even though the time for my unban is not coming. In addiction I do not have access to EA Play subscription that I paid for. Come on, I only played game "It takes two" and I can not even try other games because my whole account was banned for my toxic behaviour in Apex. The last thing I want to say is that I do not have access to settings of my account, because I simply can not log in. The problem is that I would like to unlink my twitch account with twitch prime and give it to somebody else, so maybe they could add some of prime gifts to theirs account when I can not do it.

It is actually unfair. I do think cheaters should get banned for playing game, but toxic people should be able to play the game and be banned for talking and chating with other players.
I did not get banned for breaking the game by giving myself unfair advantage with cheats. I was toxic, I behave wrong and I regret that, but let me play the game that makes me happy instead of losing customer because of your crap policy.