Forum Discussion

4 years ago

Banned for a mistake with my friend in lobby

Was banned by just because they perceived that I wrote "Take blue and * them" It was for my friend who had no microphone and it was our way of talking together and having fun together and it was not ...

Apex.txt1 KB

discussion

rockyboy1998

4 years ago

@Zenuserne

Hello Legend! Thanks for hopping onto AHQ! Unfortunately, this forum can’t do much for you in regards to the ban. Your best best will be to contact the EA TOS Department, from the best of my knowledge they are the only team that can reverse and review bans!

It’s best to only submit one ticket at a time, sometimes it will take more time than usual because the department is busy but they will get back to you. You need to understand as well they have to review everything and this can take some time too.

It’s always a good idea to enable 2FA on your account as well, below is a useful link!
https://help.ea.com/en/help/account/ea-login-verification-information/

Zenuserne

4 years ago

Yeah i like i did in support site. But they keep send same messege to me like that i have copy for you.

im confused about that they answer me on mail like im not maybe trust they saying im never get my account back

Hello,

We have received your most recent correspondence expressing concerns about the action that was taken on your account.

After thoroughly investigating your account and concern, we again found that we actioned your account correctly after it was found to have violated our User Agreement. We will also be unable to provide any details regarding our internal procedures.

Due to this violation, we will not remove the sanction that was applied to your account.

You can review the full User Agreement at

After completing two full investigations into your complaint, we consider this matter closed. ""

rockyboy1998
4 years ago
@Zenuserne I'm really not sure what the best thing to do would be in this situation.

Let me tag a few people in who might be able to help.

@hayhor @EA_Atic @EA_Lanna

My overview is because you have committed the 'violation' they won't be able to do anything. I completely get where you are coming from you just have to be incredibly careful what you say.
- Zenuserne
  4 years ago
  Yes I understand that. Of course I take care of what I say but honestly this is not a violation if it was a chat to own friend which was our way of committing and behaving socially and being banned because it is not acceptable
  Thanks you for try tag someone for help me. I will never play apex agian because i got banned as this way for just having socially on our way with my friend.
  - rockyboy1998
    4 years ago
    @Zenuserne
    
    I completely understand what you are saying, I say stuff to my friends but because I'm in a PSN party chat it doesn't break any rules. The issue is and don't quote me on this because I'm not sure this is how it works but you've either been reported or some sort of auto detection system has picked up what you have said.
    
    The issue you have is because you have broken their agreement rules on the game it will be difficult for you to get your account back especially as they have banned you.
    
    I hope there is a way in which you can get this resolved!