Forum Discussion

5 years ago

Banned for no reason and no reply to my ticket

I played this game for like 130 hours. I started the game in season 2 and didn't play after season 2 until season 6 when it came to Steam. I downloaded when it's available on Steam and playing it si...

discussion

rockyboy1998

5 years ago

@ScooptyWhoopPoop Hmm, this is interesting. One of my friends account was hacked & banned before and he got it back. He turned on TFA when he got it back and hasn't had any issues as of yet.

When you speak to them on the Live Chat, maybe tell them about your experiences previously and say you want it to be resolved? Try to be a bit more firmer maybe!

They get tons and tons of people who are like this!

ScooptyWhoopPoo

5 years ago

@rockyboy1998 I'll definitely give it a try. Thanks for the insight on your friend. It's super appreciated.

EA_Mako
Community Manager
5 years ago
@ScooptyWhoopPoop
In this case, it looks like one of your cases continues being closed as your original ticket has already been escalated to our Terms of Service team.

You'll just need to wait to hear back from the TOS team in that original case.

They will reach out via email as soon as they've completed their investigation, so opening additional cases won't expedite this situation I'm afraid.

@Bnighted

I do see your case as well, so that's in the right spot to be investigated. Thanks for the patience while that's being looked into as DarthValtrex explained.
- Bnighted
  5 years ago
  @EA_MakoThanks. I've just contacted with the live chat and they helped me deliver my case to the TOS. I am waiting for an e-mail as well.
- ScooptyWhoopPoo
  5 years ago
  @EA_Mako Thank you so much for clarifying. I appreciate you looking into it for me. The lack of communication was driving me insane. I will wait patiently.