Forum Discussion

Not applicable

3 years ago

Solved

Banned for Using GeForce Experience

I just got banned after 25 hrs of gameplay because i installed my drivers for my gpu from GeForce Experience please can someone help me as ea responses with that they are not wrong about the ban when its only because i installed the GeForce drivers that i get banned please help asap

i just bought the battle pass so please help

i dont get how this could get me banned but i would like to speak to the dev team or some that could help

discussion

OldTreeCreeper
3 years ago
@NineTower

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

The EA staff who work here on AHQ cannot help directly with account-related issues, such as bans, only the TOS team can help you.

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this AHQ guide on bans and suspensions :

https://answers.ea.com/t5/EA-General-Questions/EA-Bans-and-Suspensions-How-they-work-and-how-to-get-in-contact/m-p/9754200#M355907

[Edit by Midnight9746 - The second link above is no longer available, so here's this one instead: How to get help with Apex Legends account bans and suspensions | EA Forums]

8 Replies

Replies have been turned off for this discussion

The_Tibber
Not applicable
3 years ago
It was most likely caused by the overlay.
Open Geforce experience go into settings and disable the overlay like so:
A EA rep should be able to handle your ban.
NineTower
Not applicable
3 years ago
Thank you i was using the filters on it but i guess you could get banned for the overlay
OldTreeCreeper
Hero+
3 years ago
@NineTower

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

The EA staff who work here on AHQ cannot help directly with account-related issues, such as bans, only the TOS team can help you.

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this AHQ guide on bans and suspensions :

https://answers.ea.com/t5/EA-General-Questions/EA-Bans-and-Suspensions-How-they-work-and-how-to-get-in-contact/m-p/9754200#M355907

[Edit by Midnight9746 - The second link above is no longer available, so here's this one instead: How to get help with Apex Legends account bans and suspensions | EA Forums]
Wolferato
Rising Ace
3 years ago
@The_Tibber Kinda drastic then. How is one supposed to record their gameplay when the keyboard shortcuts don't work with the overlay turned off. Renders the GPU features useless for playing Apex. What's next, native monitor settings? Or Windows display settings?
NineTower
Not applicable
3 years ago
this is the message i got i dont know what to do now i didnt cheat i only just played the game and get banned for this crap ea needs to fix there *
XHelperZ
Hero+
3 years ago
The filters can be considered a cheat.
In some cases these filters can make smokes see-through, etc.
So technically their reason for cheating does count.
If you've gone through the process as mentioned by OldTreeCreeper, and they've decided to uphold your ban, it's most likely a permanent decision of which nothing can be done on these forums to change it.
ZooieMama101
Newcomer
12 hours ago
I had the same thing happen. Did a clean install of new drivers through the nvidia website instead of the apps since I hadn’t updated my drivers in years and got banned. Done three appeals which have all been denied and keep getting the same automated message where they say they’ve done the correct action. Have turned off nvidia and discord overlay and have submitted a fourth appeal which I hope sorts things out.
Midnight9746
Hero+
12 hours ago
ZooieMama101 This is an older thread so I'll be locking it here.