Forum Discussion

Not applicable

3 years ago

Solved

Banned for Using GeForce Experience

I just got banned after 25 hrs of gameplay because i installed my drivers for my gpu from GeForce Experience please can someone help me as ea responses with that they are not wrong about the ban when...

discussion

OldTreeCreeper
3 years ago
@NineTower

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

The EA staff who work here on AHQ cannot help directly with account-related issues, such as bans, only the TOS team can help you.

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this AHQ guide on bans and suspensions :

https://answers.ea.com/t5/EA-General-Questions/EA-Bans-and-Suspensions-How-they-work-and-how-to-get-in-contact/m-p/9754200#M355907

[Edit by Midnight9746 - The second link above is no longer available, so here's this one instead: How to get help with Apex Legends account bans and suspensions | EA Forums]

The_Tibber

Not applicable

3 years ago

It was most likely caused by the overlay.
Open Geforce experience go into settings and disable the overlay like so:

A EA rep should be able to handle your ban.

NineTower

Not applicable

3 years ago

Thank you i was using the filters on it but i guess you could get banned for the overlay

OldTreeCreeper
Hero+
3 years ago
@NineTower

All the available information relating to your ban would have been communicated to you via the email associated with your EA account.

The EA staff who work here on AHQ cannot help directly with account-related issues, such as bans, only the TOS team can help you.

If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:

https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/

There is also this AHQ guide on bans and suspensions :

https://answers.ea.com/t5/EA-General-Questions/EA-Bans-and-Suspensions-How-they-work-and-how-to-get-in-contact/m-p/9754200#M355907

[Edit by Midnight9746 - The second link above is no longer available, so here's this one instead: How to get help with Apex Legends account bans and suspensions | EA Forums]
- Wolferato
  Rising Ace
  3 years ago
  @The_Tibber Kinda drastic then. How is one supposed to record their gameplay when the keyboard shortcuts don't work with the overlay turned off. Renders the GPU features useless for playing Apex. What's next, native monitor settings? Or Windows display settings?