Forum Discussion

4 years ago

Solved

Banned on Apex Legends

Just yesterday morning I was banned with no reason given or anything on my ban history. I am unable to play Apex online and have contacted EA help numerous times now and each time I get an automated email saying it was fixed when it was not. Now, I just got an email this morning saying I was banned for cheating. I know for a fact I was not cheating and even half proof of the last couple months of me not cheating but when I don't even get an explanation, I'm done with all EA. I will not be spending any more of my time and money on a company that doesn't even care.

discussion

EA_Darko
4 years ago
Hey @Criptic-Kun you will need to speak with our TOS team in relation to any ban.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact usat the top of any page on EA Help.

Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.

Choose your platform.

Select Manage my account, then Banned or suspended account.

Fill out any other details below.

For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.

Click Select contact option.

Sign in to your account that has the ban or suspension, if you aren’t already.

Darko

4 Replies

EA_Darko
Community Manager
4 years ago
Hey @Criptic-Kun you will need to speak with our TOS team in relation to any ban.

The process to contact our ToS team can be found here: https://help.ea.com/en-us/help/account/information-about-banned-or-suspended-accounts/

Click Contact usat the top of any page on EA Help.

Select the game that your account was banned or suspended from. If it’s on your whole EA Account, choose Origin.

Choose your platform.

Select Manage my account, then Banned or suspended account.

Fill out any other details below.

For example, if you picked Origin, it might ask you if you are accessing the game through an Origin Access membership.

Click Select contact option.

Sign in to your account that has the ban or suspension, if you aren’t already.

Darko
Criptic-Kun
4 years ago
@EA_Darko I have already done everything I can do get my account back and nothing helped so I’m still done with EA.
EA_Darko
Community Manager
4 years ago
Hey @Criptic-Kun if our TOS team has denied your appeals then there is nothing that we can do to change this on AHQ.

Darko
Whisky_op
4 years ago
Primarily, all 20 killers pleyers would be i banned forever in the game.More than half of this is cheating. A lot of players can't play, obtained by fraud: Kiil at least 20 enemies in one game ( Badge) So everyone says what they want, for no one can be trusted, a lot of lying people . And unfortunately EA is blind because it does not check these players. Here on the forum too, many are squealing because they have been banned. EA does not prohibit for no reason. So don't come here to cry if you cheat. I would not revert the user's account to anyone.