Banned while my account was hacked
Yesterday I went in apex legends Then I found that I couldn't log in to play, so I checked my email and found that the account had been hacked since October 18, 2023. I successfully requested to recover my account, so I checked the code and found that the apex legends Has been banned twice on the dateOctober 24, 2023 and October 28, 2023, I would like to ask for fairness, so I have filed an appeal to lift the ban this time. Thank you very much in advance. Please help me.
You need to recover and re-secure the account and associated e-mail before attempting to having the ban lifted.
If you believe you have been hacked take appropriate measures to secure your account and associated E-mail account https://help.ea.com/en-gb/help/account/secure-hacked-ea-account/
After that you should then appeal the ban:
If you believe that a sanction (Suspension/Ban) placed on your account was by mistake you should reach out to the Terms of Service team https://help.ea.com/za/help/account/information-about-locked-or-banned-or-suspended-accounts/
Best of luck Legend.
