Hi, thank you for taking the time to reply.
I completely understand that CMs cannot directly overturn bans and that the ToS team handles these issues. However, the reason I am reaching out here is that I have already followed the instructions in that article and submitted multiple disputes, unfortunately without success. I know that human agents review ToS appeals. However, since my appeals are quickly denied with the same general response, I am deeply concerned that the investigation is only confirming the surface-level Anti-Cheat flag without looking deeper into the actual process logs. On April 25th, I experienced a severe game freeze/black screen. I can't be 100% certain of the exact technical cause, but the only different variable that day was my "Outplayed" clipping overlay acting up and freezing over my game right before the issue. I strongly suspect this software conflict triggered a false positive.
Since the standard ToS route hasn't been able to investigate this specific anomaly, I was hoping to report this potential detection error as a technical bug rather than a standard behavioral dispute. Is there any way for you to forward this to the Anti-Cheat or Technical team as a bug report, so a technician can analyze the actual logs from that specific crash?
Thank you again for your time and understanding.
Community ManagerUnfortunately, we can't help with bans here. The best I can recommend is submitting another dispute. If they are repeatedly not finding evidence the ban should be overturned, it will need to remain in place.
