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Pandao2040's avatar
Pandao2040
Newcomer
9 hours ago
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Can i take it back Compromised account

Is it possible to recover hacked EA account back... I've lost my account in 2023 but i did not really do anything to take it back i was busy at that moment now i'm thinking can i take it back from the hacker as a owner of an account. They changed my first mail and phone number and everything but still i can provide proof : steam wallet Ip address etc...  i've played almost 5 k hours on apex lot of money wasted :(

  • Hi Pandao2040​,

    You may be able to recover the account using the steps in this clip:

     

    If you run into any issues with that, our support team will do its best to help you recover the account. You can reach them through the EA Help site. Open this EA Help guide, scroll to the bottom, and click 'Contact Us'. The support bot will then ask you a few questions to help with your case creation, and once that's done, your case will be sent to a live support agent who'll do their best to help you recover your EA account. 

    - EA_Lanna

3 Replies

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    9 hours ago

    Hi Pandao2040​,

    You may be able to recover the account using the steps in this clip:

     

    If you run into any issues with that, our support team will do its best to help you recover the account. You can reach them through the EA Help site. Open this EA Help guide, scroll to the bottom, and click 'Contact Us'. The support bot will then ask you a few questions to help with your case creation, and once that's done, your case will be sent to a live support agent who'll do their best to help you recover your EA account. 

    - EA_Lanna

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