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asukojo's avatar
asukojo
6 years ago
Solved

Caustic Free Twitch Prime Skin

Available today, claim it guys....
discussion
  • EA_Kent's avatar
    EA_Kent
    6 years ago

    Gotcha, thanks for following up. I think your best bet in this case would be to get in touch with Twitch support so they can take a look. Unfortunately we don't really have any visibility into the Twitch/Amazon side of things, so we aren't able to see what might be preventing a Twitch account from linking with Amazon Prime. 

    You can contact Twitch Support over at their website: 

    https://help.twitch.tv/s/contactsupport

    /Kent

EA_Kent's avatar
EA_Kent
Icon for Community Manager rankCommunity Manager
6 years ago
@asukojo wrote:

+ @EA_Kent @EA_David  

Not sure if it works with Prime 30 days trial. 

Probably need permanent/paid Prime member which I had for years. 

As far as I know you should still be able to get the Twitch Prime loot if you're on an Amazon Prime trial. I don't believe that's a restriction, unless that's something that was changed at one point. The Twitch Prime website looks like you'll still get loot during a trial as well. I think it would be best to reach out to Twitch directly with questions on how that works. 

@Matteo90Fi 

Are you having trouble activating the actual Amazon Prime trial itself? What's happening when you're trying to start it up? 

/Kent

Matteo90Fi's avatar
Matteo90Fi
Rising Scout
6 years ago

@EA_Kent when Twitch Prime Loot asks me to log into my account, i clic «Authorize», then i select the language, and then it goes in loop like this:

after waiting some time, then it show this:

i'm sure my credit card i registered to Amazon is valid...

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    6 years ago

    Gotcha. It seems like it's having some trouble recognizing that you've got an active Amazon Prime subscription. It may be an issue with some cached data in your web browser. Try clearing out some of the temporary data in your browser to see if that helps. 

    If you're still getting the same error message afterward I'd recommend reaching out to Twitch support so they can take a look. They should be able to see if there's any issue that might be preventing the account from linking up with Amazon Prime successfully. 

    /Kent

    • Matteo90Fi's avatar
      Matteo90Fi
      Rising Scout
      6 years ago
      @EA_Kent i've cleared the cache on Chrome, and tried again to activate Twitch Prime, but nothing changed... same screen, same error
      • EA_Kent's avatar
        EA_Kent
        Icon for Community Manager rankCommunity Manager
        6 years ago

        Gotcha, thanks for following up. I think your best bet in this case would be to get in touch with Twitch support so they can take a look. Unfortunately we don't really have any visibility into the Twitch/Amazon side of things, so we aren't able to see what might be preventing a Twitch account from linking with Amazon Prime. 

        You can contact Twitch Support over at their website: 

        https://help.twitch.tv/s/contactsupport

        /Kent

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