Forum Discussion

OhaiSpooky's avatar
6 years ago

Cosmetics locked after unlocking?

So I was playing with friends after getting off from a session earlier When I got back and we selected characters my gold frame was missing for wraith so I thought no biggie must’ve equipped another by mistake I get in game and my camo for my flatline is missing I thought it was weird but a coincidence but then I got a down and during execute had the default animation and knew something was wrong so looking at my unlocks after game I saw they were all locked again contact support but they just keep telling me it’s my isp equipment etc I followed all steps given still no resolution and they won’t help me even though I have CLIPS and STREAMS with the evidence I’ve put money into this game and not happy with my support since I haven’t received any I’m calling later today but has anyone else experienced this?

2 Replies

  • EA_David's avatar
    EA_David
    Icon for Community Admin rankCommunity Admin
    6 years ago

    @OhaiSpooky I see 2 Gamertags attached to your posting profile so hopefully this is just a mixup, can you try relogging and check again? Your main account should also have some currency/progress.

  • @EA_David I’m on my main account the other one has no play time on apex select items have relocked themselves after my purchase and have them for about a day I have all proof needed but for some reason text support insists it’s a connection issue and “not possible” for my cosmetics to be locked again I’d just want some assistance to get my stuff back.

About Apex Legends General Discussion

Discuss the latest news and game information around Apex Legends in the community forums.30,304 PostsLatest Activity: 2 years ago