Cross-Progression Deleted My Account

Hey schlattrocket​,

Sorry to hear you've been running into some issues getting this cross-progression situation sorted out. It definitely sounds like you had quite a bit of time and effort put into the account, so I did want to clarify what took place in a bit more detail.

Just to clarify, progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress. Cross Progression lets you access the content on your EA account from whichever platforms are connected to that same EA account, but it does not allow you to transfer progress between separate EA accounts.

Whenever you unlink a platform from an EA account, there's a chance that progress will be lost permanently. In some situations re-linking the original platform to the original EA account can recover that content, but that is not always the case.

In this case, it looks like the Xbox account was connected to this EA account back around the time Cross Progression was initially announced. Since you mentioned having quite a bit of progress and content on your Xbox before Cross Progression however, that must have been linked to a different EA account at the time. That would be why you didn't see any progress and it appeared as if your account was instead reset - this was not actually due to Cross Progression itself, but unlinking that platform from its original EA account.

We are not able to manually grant content, so the only way to try recovering that would be to re-link your Xbox account to the original EA account it was connected to before this current account. That unfortunately does not guarantee everything would be restored, especially after a couple years, but that would be the other option at this point to try recovering the progress.

If you no longer have access or can't recall which EA account was used before this one, please get back in touch with the support team so they can try to help make sure the original accounts are connected.