Day 7 of Trying to retrieve Twitch Prime loot

I am not trying to change my password, I've done this twice already. See below for my latest email to them

Ayan,

Unfortunately this did not work. I am not trying to change my password. I am trying to retrieve the verification code to update my personal information.

I was able to change my password. However when I got back into my account and went to update my info it tells me it will emailing a verification code (see attached), I am NOT receiving a verification code.

To Recap:

I do not need to change my password.

I need to enter a verification code

I am not receiving this code

see the attached screenshots.

Thanks,