it happens to me on the PS4, on the official on the headset aside from regular volume control their is normal increase and decrease volume button, their as another set for game volume or chat volume, which affect ingame chat also. when I play a single player game i raise the game volume at max, later when I play apex I totally forget about that, so when I join a game, I can clearly see that they are talking and i try to talk to, but can't hear a thing, after a min or two I remember I have to increase that chat volume, it's so embarrassing that I was screaming I can't hear a screaming at them to raise their voice or fix their mics.
Community Manager
