EA Account False Ban
Ok, where to start. My EA Account was permanently banned in the end of October. The only game that I play is Apex Legends. I started on console season 0 and transitioned to PC in July 22. I have thousands of hours on Xbox and admittedly fewer on PC, but my accounts are linked. I appealed the ban twice and was simply told "you violated TOS, the matter is closed". No actual reason given. I wasn't cheating, I am a plat/diamond player w/a ~1/<1 KD. I was playing on my boyfriend's PC that he had been using for the prior ten months without any issues. There have been multiple accounts (mine, his, his nephew's) used on this PC w/o any problem whatsoever. The PC does have MSI afterburner and Logitech G Hub which I have read can trigger a false positive on the EA Anti-cheat. I had more or less given up and skipped season 15 of Apex. My bf recently started playing more and I have wanted to play, naturally I made another account and have been playing, but my main account has virtually every cosmetic in the game, and with cross progression on the horizon it is extremely disheartening to know that I lost my account for no reason whatsoever. I recently appealed again and was effectively told, we aren't looking into it. I filed another appeal just now begging to be given an actual reason. If they can give me a REAL reason for the ban, fine. (There isn't even a remote possibility that they can find a real reason). The only term I may have violated was moving from Canada to the US and not changing my region, but I know plenty of people use the Belgium exploit to get crafting metals in Apex and have never heard of a ban wave for that. If I was cheating, why not a hardware or IP ban? If that PC has an issue, why is it that it's been gifted to my bf's nephew and he's able to play on it every day with no issue whatsoever? It is so discouraging. I even had a fairly well known streamer reach out and say he would speak with Hideouts (head of respawn security) and Hideouts is effectively too useless and busy streaming and going out to eat with Apex pros to look into it. I would like to speak to a real person, who is willing to have an actual dialogue, not a bot, not someone in a call center blasting out generic emails. I really hope this is able to reach the right person. I'm at the point where I am literally begging for someone at EA to help me, to listen to me, that if you dig, the ban is incorrect. Thank you
also, recently an ex-Apex pro was banned for actually cheating, literally changing things in the config files and streaming it, all while calling out Respawn and devs, AND getting a response on Twitter from a dev, followed by a live ban. Even his permanent ban FOR CHEATING has been reversed and turned into a temp ban. How is that he receives a temp ban for CHEATING? While I receive a permanent ban with no strikes against me, warning, or justification outside of the generic, you violated TOS
Hideouts is not someone who assists with unbanning players, the best place for contact would be via the ToS team.
Manipulation of game files via CFG's can be bannable if it removes certain effects that could give more visibility.
Performance configs should be fine, though do note that it's generally better to stick to the in-game settings where possible.
As for why the permanent ban got overturned for another, I wouldn't know, though if they've decided to make that decision they must've had a reason.
Now do note that AHQ is a community forum, account issues cannot be assisted with here.
You could try to contact the ToS team again unless specified by them to not send in any further tickets on the matter.
If they've decided to uphold the ban, it's most likely a permanent decision.
