Ea charging me after ban
I got banned on ea and I still do not know the reason as i have requested support numerous times and they have not responded with a reason for my ban. Not only did this cause me to lose countless hours of progression and thousands of dollars on apex alone, but they are also continuing to charge my ea play every single month without giving me the option to cancel because “my account is banned”. Is there any way I can just delete my account after it is banned so ea can stop charging me or a way that I can actually see what I was banned for?
All the available information relating to your ban would have been communicated to you via the email associated with your EA account.
You can also check out your ban history here, but please note not all bans may appear here:
https://help.ea.com/en/my-ban-history/
The EA staff who work here on AHQ cannot help you directly with account-related issues, such as bans, only the TOS team can help you.
If you feel you have been incorrectly banned, the only thing you can do is to dispute any action taken against your EA account by following the steps in this article:
https://help.ea.com/en/help/account/information-about-banned-or-suspended-accounts/
There is also this AHQ guide on bans and suspensions :
https://answers.ea.com/t5/EA-General-Questions/EA-Bans-and-Suspensions-How-they-work-and-how-to-get-in-contact/m-p/9754200#M355907
It is my understanding that you can appeal a ban a number of times.I don't think you can get access to your account after a ban, unless the ban is overturned. It is an odd situation that you are still bring charged and have no access to any aspect of the EA platform.
If you are positively resigned to ending the EA account, the only thing I can thing of is that you contact your bank or credit card, who make the payment on your behalf and talk to them.
