Forum Discussion

Anonymous

3 years ago

EA support being incredibly rude and shooing me off.

Hi So my issue right now is that i got banned. yet the day before i contacted EA support and told them hey my account has had some weird activitiy on it. ive changed my password and eveything but i...

discussion

hayhor

Hero

3 years ago

@Anonymous Hello. Unfortunately there is nothing CMs on here can do for you. Bans are handled by TOS.

Anonymous

3 years ago

Yea wel the TOS team have decided to ignore me. So great customer service

XHelperZ
Hero+
3 years ago
@Anonymous
Well, you did receive a response that said that they've investigated the matter but have decided to uphold the account action, don't think that really counts as ignoring.
Though I just need to know something, do you play on Linux or the steam deck?
- Anonymous
  3 years ago
  Nope just on windows
  - XHelperZ
    Hero+
    3 years ago
    Ah I see.
    There was an issue where proton users we're getting false banned, not the case here I guess.
    If the TOS team decides to uphold the ban, most likely a permanent decision.
    Nothing that can be done on AHQ to change that.