ea support didn't ask for verify code email and change it address

my accout is active ban after the steal but when i got it back and change to my another email ea support can say only nothing we can do about that and make new accout to play with friend ☠️

bv246​ According to the screenshots, (which I did remove as it contained personal information), the Advisor didn't ask to verify the account via a code, as it was stated that you didn't have access to your account's email address, (which they instead had asked for the date of birth that's registered to the EA Account).

If a bad actor was the one who had requested the email change, you should of had gotten an email informing you of the change to your EA Account.

Furthermore, I recommend setting up 2FA on your EA Account, so even if the email address gets changed, the bad actor won't be able to easily log into the account due to the 2FA.