Erroneous blocking in Apex Legends
Hello everyone My English is quite bad, so I use a translator, so there may be inaccuracies in my text.
I want to share my situation, which I encountered recently. As you can tell by the name, I ...
Forum Discussion
Please tell me how I can provide information and evidence of my fair play ToS support, if I have filed 6 appeals, applying highlights of recent games before being blocked, I repeatedly indicate that I am ready to provide all the evidence and any necessary information, but I just get a boilerplate answer that I can not wait for new decisions on this question?
For a minute, imagine that I didn't play with cheats (it's really true, but just put yourself in my shoes), I have a fairly expensive account with a lot of donations and game hours, I get an unexpected block, I want to challenge it and I just don't get the opportunity
Question: how do I get the opportunity to return my account and prove fair play? That's why I came to the forum to get help from the community.
EA_Mako
Community Manager
Community ManagerHey aronqgg,
If you have submitted multiple appeals and the Terms of Service team has declined to remove a penalty, I'm afraid that would be final and not something that can be changed through any other channels - including the forums.
Adding highlights of recent games really isn't an indication of anything, as whatever was detected may just be from a different match or time. An appeal will simply have our ToS team take another look at the account activity and our own records of what took place to determine whether an action was applied correctly.
So there was a mistake in the ToS solution, or do you think the anti-cheat system is perfect? Every second game on the ranks of Master Predator, I meet cheaters, smurfs, players playing with macros, etc., but they are not willingly banned. And honest players like me are banned for no reason and are not given the opportunity to prove fair play, focusing only on their internal checks.
I'm not trying to get unblocked on the forum, I'm just trying to get support from people with the same problem and sound advice from professionals, not boilerplate suggestions.
- EA_Mako
Hey aronqgg,
I understand you're looking for alternate suggestions and advice, however there is only one option to get an account unbanned, and that is through an appeal.
There are no other paths to have an account unbanned if our Terms of Service team has reviewed a situation multiple times. Locking the thread here as this is not something that can be changed once a ban has reached that point.
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