Forum Discussion

5 years ago

Error code commonly.rpak help Xbox one

Having issues getting into Apex legends. Error code “common.rpak” 0x0000045d pops up. I’ve been having this issue for several days can’t play at all. Have tried deleting reserves space and uninstalli...

discussion

EA_Kent

Community Manager

5 years ago

@K1llamachine

Got it, thanks! Usually uninstalling and reinstalling the game will do the trick for this issue. I'm wondering if there might be something else in the game's save data that's corrupted or missing. Can you try this for me as well?

1. Highlight Apex Legends in your Xbox dashboard and hit the Menu button on your controller

2. Select Manage Games & Add-ons

3. Go down to Saved Data

4. Select the data for your Gamertag

5. Choose Delete from Everywhere

This will clear the save data for Apex Legends on your console and Xbox cloud storage. You won't lose any game progress from doing this since it's all saved on the servers, but your in-game settings will return to the default.

Let me know if you're still running into the same error message after that. Thanks!

/Kent

K1llamachine

5 years ago

@EA_Kent Would making a ne EA account be a viable option?

EA_Kent
Community Manager
5 years ago
Hey @K1llamachine,

Apologies for the delayed reply on this. This error usually points to something in the local files, so I'm not sure if starting a new EA Account would help. There is something else I'm really curious about though. What happens if you try logging into Apex Legends through a different Gamertag on your Xbox? Do you still get that same error, or is it only happening on this specific account?

/Kent
K1llamachine
5 years ago
@EA_Kent A delayed response is better than no response, so thank you and no worries, I will attempt to do that today I will respond with an answer soon
K1llamachine
5 years ago
@EA_Kent I checked, it does work for my sons account, does not work for mine.
EA_Kent
Community Manager
5 years ago
@K1llamachine

Got it, thanks! Can we try clearing out the save data for Apex Legends on your account to see if that makes any difference at all? You won't lose any in-game progress since that's saved on our servers, but your local settings might be reset to the default. To delete the files follow the steps below:

1. Highlight Apex Legends on your Xbox Dashboard and press the menu button on your controller

2. Select Manage Games & Add-ons

3. Scroll down to Saved Data and choose your Xbox Gamertag

4. Select Delete Everywhere (this will clear the save data from local and cloud storage)

Let me know if you're still running into this same error message on your account after that. Thanks!

/Kent