False account ban

Hi sgxr921​,

Sorry to hear your account may have been compromised and then penalized.

Unfortunately, we can’t review login records, account-change logs, attached evidence, or overturn a ban from the forums. Account penalties can only be reviewed through the official appeal process.

Please submit the information and evidence you’ve gathered through the Penalty History tool.

Check and appeal EA Account locks, bans, and suspensions

The support team will review the original enforcement action together with any additional information included in your appeal.

You can also scroll to the bottom of the guide and select Contact us to reach the support team if you need further help submitting or checking your appeal.

Since you believe someone else accessed the account, I’d also recommend securing it immediately rather than waiting for the appeal result:

What to do if your EA Account was hacked

Please change the passwords for both your EA Account and its connected email address, enable two-factor authentication, and review your linked accounts for anything unfamiliar.

I’m sorry we can’t review the case directly here.