Apex Coins Purchased via Steam Not Reflected in Game
Hi Support Team,
I recently purchased Apex Coins by navigating from the in-game store to Steam. However, the coins have not been added to my account.
Here are the details of the issue:
Issue: I initiated the purchase via the in-game store, which redirected me to Steam. Although there was no explicit confirmation screen, the transaction seems to have gone through, but the coins never appeared in my account. Over 24 hours have passed, and after restarting the game, the balance remains unchanged.
Steps already taken: Based on advice from other users, I made sure my EA account is linked to the correct Steam account used for the purchase, and then re-launched Apex Legends. However, the issue persists.
Could you please advise me on how to resolve this?
Also, if I provide my Steam purchase history/receipt and my Apex account details, would you be able to manually grant the purchased Apex Coins to my account?
Thank you for your help.
Hey Banbi26,
Have you already tried launching the game from Steam too?
If you have, you'll need to gather your proof of purchase and reach out to our live support team. We can't help with missing content here on the forums, but they'll be able to take a look into making sure you get your Apex Coins.
