False ban / automatic replies from EA
I have recently gotten banned for Gameplay Enhancement and before it I got banned for a penalty I didn't do, and when I tried to contact EA I just kept getting automated/template replies even though ...
Forum Discussion
Hello,
Thank you for your response. I understand templates are being used, but I am still confused about my ban and what I am supposed to provide as evidence. I’ve tried explaining multiple times that I haven’t used any cheating software or anything like that, and I’ve listed the apps I had running at the time. I also asked what kind of evidence would be helpful so I know what to look for, but I’ve continued to receive the same template response. At this point, I’m not really sure what I can show as proof that I don’t have any cheats. If you have any guidance on what kind of evidence would actually help in reviewing my case, I would really appreciate it.
Thank you.
EA_mplsnow
Community Manager
Community Managerpassedoutpretty No worries!
I recommend familiarizing yourself with our User Agreement, Positive Play Charter, and Apex-specific rules to narrow down what might have triggered the account ban and provide information to counter it.
There isn't a particular type of evidence that'll work best, and that information isn't available to us either. Generally speaking, if you can find any documentation of what your PC was running while in-game, it's best to attach it as a file to your appeal rather than listing the apps out. Any information about your hardware setup might also be beneficial.
Thanks for the response, I appreciate it. I’ve already gone through the User Agreement, Positive Play Charter, and Apex-specific rules, and I’m still not entirely sure what could have caused the ban. From what I’ve seen, some people mentioned newer Logitech mice being flagged, but I’m using an older model so I don’t think that applies to me. I’ve also seen posts about players being flagged for “smurfing” due to performance, but I can’t say if that’s relevant either. As far as my setup goes, the only software I had running while playing would have been Logitech G Hub and overlays like Discord or Medal, and aside from that I haven’t used anything that should violate the rules. I’ll try to gather any documentation I can about what was running on my PC and include my hardware details in the appeal as suggested.
I appealed and explained pretty much everything I could about my PC, but I got the same response again. I even pointed out possible issues on my end, listed what I have, and said I’m willing to provide any extra proof they might need. At this point, it honestly feels like they either didn’t fully read what I wrote or the response is just automated. The only information I’ve been able to find is that I was reported for aim snapping and team sabotage and got banned straight after. Any idea on what I should do now?
Appeal system is automated, unfortunately there isn't anything that you will be able to do.
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