False ban / automatic replies from EA

Thanks for the response, I appreciate it. I’ve already gone through the User Agreement, Positive Play Charter, and Apex-specific rules, and I’m still not entirely sure what could have caused the ban. From what I’ve seen, some people mentioned newer Logitech mice being flagged, but I’m using an older model so I don’t think that applies to me. I’ve also seen posts about players being flagged for “smurfing” due to performance, but I can’t say if that’s relevant either. As far as my setup goes, the only software I had running while playing would have been Logitech G Hub and overlays like Discord or Medal, and aside from that I haven’t used anything that should violate the rules. I’ll try to gather any documentation I can about what was running on my PC and include my hardware details in the appeal as suggested.