Forum Discussion

Rising Novice

1 month ago

False ban / automatic replies from EA

I have recently gotten banned for Gameplay Enhancement and before it I got banned for a penalty I didn't do, and when I tried to contact EA I just kept getting automated/template replies even though ...

discussion

gameplay discussion

EA_mplsnow

Community Manager

1 month ago

passedoutpretty No worries!

I recommend familiarizing yourself with our User Agreement, Positive Play Charter, and Apex-specific rules to narrow down what might have triggered the account ban and provide information to counter it.

There isn't a particular type of evidence that'll work best, and that information isn't available to us either. Generally speaking, if you can find any documentation of what your PC was running while in-game, it's best to attach it as a file to your appeal rather than listing the apps out. Any information about your hardware setup might also be beneficial.

passedoutpretty

Rising Novice

1 month ago

I appealed and explained pretty much everything I could about my PC, but I got the same response again. I even pointed out possible issues on my end, listed what I have, and said I’m willing to provide any extra proof they might need. At this point, it honestly feels like they either didn’t fully read what I wrote or the response is just automated. The only information I’ve been able to find is that I was reported for aim snapping and team sabotage and got banned straight after. Any idea on what I should do now?