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492v5t607fkj's avatar
492v5t607fkj
Rising Newcomer
1 month ago
Solved

Got false banned on apex legends but I cant log in in my ea account to appeal

Hello guys I need some help I been playing apex legends on steam for years and yesterday I was removed from match it says I got banned I never cheated I try to log in in my account i remember my emai...
  • EA_Salmon's avatar
    1 month ago

    Hi 492v5t607fkj​,

    Sorry to hear you’re locked out of the EA Account and can’t access the appeal process.

    Unfortunately, account-related issues can’t be resolved through the community forums, as we don’t have access to private account information or account recovery tools here.

    Since you still know the email address and password but can’t receive the verification code, the first step is to recover access to the EA Account. If possible, try recovering access to the email account itself first. You can also follow the account recovery steps here:

    Get back into your EA Account

    If you still can’t verify the account, select Contact us at the bottom of the guide and provide as much accurate account information as you can. For security reasons, account access can only be restored after ownership is verified.

    Once you regain access, you can check the penalty and submit an appeal for the Terms of Service Team here:

    Check and appeal EA Account locks, bans, and suspensions

    You can also use this webform if needed.

    I hope you’re able to recover access to the account and then submit the appeal.

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